FAQ (Frequently Asked Questions)
- When will I receive my item?
A. On average, orders take 7 to 21 business days to arrive after processing. Processing time + Shipping time = Delivery. But due to high demand please allow 2-6 weeks for delivery.
- Will I receive a tracking number for my order?
A. After 1-3 business days processing, once shipped, your order's tracking number will automatically be updated. If not, contact us!
- Where can I track my order?
A. You can track your orders on our tracking page here.
- How do I use the tracking page?
A. First, insert the order number of your order located on the top right of your invoice. Second, insert the email you used for your purchase. From here, you should be able to monitor the status of your order!
What if I never receive my order?
A. All orders purchased from Bye Knee Pain are backed by our Buyer's Purchase Protection Policy. Where if 60 days after the date of purchase which if by any reason whether your order has been lost in transit or never delivered, you can choose either to get a refund or to get your order resent for free.
- Where can I activate my discount code?
A. Discount codes are to be activated on the checkout page. In the area where it says "Discount," apply your code here then press "Apply" and your code has been activated!
- Can I get a refund and return my order?
A. Orders are eligible for a refund & return 14 days after delivery of your order, please check out our refund policy page. Contact us here if you have any questions or if you would like to request a refund ticket.
- Can I cancel or change my order?
A. Yes, you may cancel or change an order ONLY if it has not been shipped out. In order to cancel/change an order, you must contact our staff immediately through our email at firstname.lastname@example.org or you may visit our contact page. We suggest you browse our website thoroughly only adding the items you desire to checkout so in the future we can avoid running into any issues. If you request to cancel/change an order after it has already been shipped out, we will not be able to fulfill that request.
- Can I change the address on my order?
A. If a customer enters the wrong address or wants to change the location of the order is being shipped to, we urge you to immediately contact us at email@example.com or visit our contact page. If your order has been processed and shipped we will not be able to execute your request. If you're in a situation where you enter the wrong address and the order has been shipped, we are not responsible for refunding your money.
- What should I do if I received a damaged item?
A. In case of an event where you have received a defective item, send an email with a photo of the item(s) to firstname.lastname@example.org with a short brief description of the item(s). We then will inspect the photo and get back to you if you are eligible for a refund.
My order says it has been delivered, but I have not received it.
A. This is a communication bug that occurs rarely, your local USPS is most likely still processing your package and our tracking algorithm did not anticipate this delay. Orders are usually delivered the day of the delivered confirmation email sent or a few business days ahead. If it does not arrive by a week after the email has been sent, contact us!
Have any questions? Visit our contact page.