FAQ (Frequently Asked Questions)
A. Expedited shipping ensures delivery within 5-10 business days. International Standard Shipping takes 7 to 21 business days to arrive.
A. After 1-3 business days processing, once shipped, your order's tracking number will automatically be updated. If not, contact us!
A. You can track your orders on our tracking page here.
A. First, insert the order number of your order located on the top right of your invoice. Second, insert the email you used for your purchase. From here, you should be able to monitor the status of your order!
A. Discount codes are to be activated on the checkout page. In the area where it says "Discount," apply your code here then press "Apply" and your code has been activated!
A. Orders are eligible for a refund & return 14 days within delivery of your order, please check out our refund policy page if. Contact us here if you have any questions or if you would like to request a refund ticket.
A. Yes, you may cancel or change an order ONLY if it has not been shipped out. In order to cancel/change an order, you must contact our staff immediately through our email at email@example.com or you may visit our contact page. We suggest you browse our website thoroughly only adding the items you desire to checkout so in the future we can avoid running into any issues. If you request to cancel/change an order after it has already been shipped out, we will not be able to fulfill that request.
A. If a customer enters the wrong address or wants to change the location of the order is being shipped to, we urge you to immediately contact us at firstname.lastname@example.org or visit our contact page. If your order has been processed and shipped we will not be able to execute your request. If you're in a situation where you enter the wrong address and the order has been shipped, we are not responsible for refunding your money.
A. In case of an event where you have received a defective item, send an email with a photo of the item(s) to email@example.com with a short brief description of the item(s). We then will inspect the photo and get back to you if you are eligible for a refund.